Please attach a ZIP file of your entire Saved folder to this bug report. This folder contains your game saves and logs which can help us identify and resolve the issue you're experiencing more quickly. How to attach your Saved folder
Required fields are marked with an asterisk*
{"xsrfToken":"bb7f9392c532561bfd99545a762fce51834ce563_lout","branding":{"id":"5","key":"bwsd","name":"Bellwright","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/394bd436-4ee0-4c35-a336-1ec6aa305ef7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzU2YTQ3My1iZmYzLTQ1MGMtYjdhYS03ODEzZmY4NDBmOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5NGJkNDM2LTRlZTAtNGMzNS1hMzM2LTFlYzZhYTMwNWVmNyI6WyJyZWFkIl19LCJleHAiOjE3NTA3MTcyNTEsIm5iZiI6MTc1MDcxNjY1MX0.y44HwK0NPX5xWqlctYzVf8AwNKRV9o21dwcwa8WQA44&client=fc56a473-bff3-450c-b7aa-7813ff840f8f&mode=fit","logoId":"394bd436-4ee0-4c35-a336-1ec6aa305ef7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Donkey Crew Help Center","sharedPortalName":"Donkey Crew","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Donkey Crew Help Center","sharedPortalName":"Donkey Crew","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/73e61272-04ce-4547-8854-0d1d826b9c14/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzU2YTQ3My1iZmYzLTQ1MGMtYjdhYS03ODEzZmY4NDBmOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczZTYxMjcyLTA0Y2UtNDU0Ny04ODU0LTBkMWQ4MjZiOWMxNCI6WyJyZWFkIl19LCJleHAiOjE3NTA3MTcyNTEsIm5iZiI6MTc1MDcxNjY1MX0.KYPZrNEtnwFZeoTowlytbWhcV9mbf9bZySH8s1KcHAw&client=fc56a473-bff3-450c-b7aa-7813ff840f8f&height=300&mode=fit","bannerMediaApiFileId":"73e61272-04ce-4547-8854-0d1d826b9c14","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"bwsd","projectId":10348,"serviceDeskId":5,"name":"Bellwright","description":"<p>Welcome! You can raise a request for Bellwright using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"39","name":"Report a bug","descriptionHtml":"<p>Please attach a ZIP file of your entire <b>Saved</b> folder to this bug report. This folder contains your game saves and logs which can help us identify and resolve the issue you're experiencing more quickly. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://donkeycrew.atlassian.net/servicedesk/customer/portal/5/article/3398959111\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to attach your Saved folder</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<hr>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10921,"iconUrl":"https://donkeycrew.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","groups":[11],"key":""},{"id":"45","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing and provide your hardware information if you have encountered a crash.</p>","icon":10785,"iconUrl":"https://donkeycrew.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"48852f71-6a96-3a9b-bc09-b2a126314b56","appLinkName":"","appLinkUrl":"","spaceKey":"BWSD","spaceName":"Bellwright","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BWSD","serviceDeskId":5,"kbLinkDomainURLs":["https://donkeycrew.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BWSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzU2YTQ3My1iZmYzLTQ1MGMtYjdhYS03ODEzZmY4NDBmOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzQ4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3MTc4NTEsIm5iZiI6MTc1MDcxNjY1MX0.bn98YaisnvozkwZ1o1k1B-yNgGw2CdU-jiPncu4dVH0","targetCollection":"upload-project-10348","endpointUrl":"https://api.media.atlassian.com","clientId":"fc56a473-bff3-450c-b7aa-7813ff840f8f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":39,"projectId":10348,"issueType":{"id":"10103","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"<p>Please attach a ZIP file of your entire <b>Saved</b> folder to this bug report. This folder contains your game saves and logs which can help us identify and resolve the issue you're experiencing more quickly. <img class=\"emoticon\" src=\"/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> <a href=\"https://donkeycrew.atlassian.net/servicedesk/customer/portal/5/article/3398959111\" class=\"external-link\" rel=\"nofollow noreferrer\">How to attach your Saved folder</a>\n<br class=\"atl-forced-newline\" />\n<br class=\"atl-forced-newline\" /></p>\n<hr />","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"<p>Please attach a ZIP file of your entire <b>Saved</b> folder to this bug report. This folder contains your game saves and logs which can help us identify and resolve the issue you're experiencing more quickly. <img class=\"emoticon\" src=\"/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> <a href=\"https://donkeycrew.atlassian.net/servicedesk/customer/portal/5/article/3398959111\" class=\"external-link\" rel=\"nofollow noreferrer\">How to attach your Saved folder</a>\n<br class=\"atl-forced-newline\" />\n<br class=\"atl-forced-newline\" /></p>\n<hr />","icon":10921,"iconUrl":"https://donkeycrew.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10921","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10477","fieldConfigId":"10838","label":"Issue category","description":"Select the type of problem you would like to report.","descriptionHtml":"<p>Select the type of problem you would like to report.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10399","label":"Animation","selected":false,"children":[]},{"value":"10400","label":"Balance","selected":false,"children":[]},{"value":"10401","label":"Broken Functionality","selected":false,"children":[]},{"value":"10402","label":"Crash","selected":false,"children":[]},{"value":"10403","label":"Game Design","selected":false,"children":[]},{"value":"10404","label":"Map Design","selected":false,"children":[]},{"value":"10405","label":"Performance","selected":false,"children":[]},{"value":"10406","label":"Sound","selected":false,"children":[]},{"value":"10407","label":"User Interface","selected":false,"children":[]},{"value":"10408","label":"Visuals","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize your problem briefly.","descriptionHtml":"<p>Summarize your problem briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10611","fieldConfigId":"11075","label":"Mod usage","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10508","label":"No","selected":false,"children":[]},{"value":"10509","label":"Yes","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10615","fieldConfigId":"11079","label":"Mod names","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10612","fieldConfigId":"11076","label":"Platform","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10510","label":"PC","selected":false,"children":[]},{"value":"10511","label":"Steam Deck","selected":false,"children":[]},{"value":"10512","label":"Geforce Now","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10613","fieldConfigId":"11077","label":"Game branch","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10513","label":"Public","selected":false,"children":[]},{"value":"10514","label":"Preview","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10614","fieldConfigId":"11078","label":"Game mode","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10515","label":"Single player","selected":false,"children":[]},{"value":"10516","label":"Co-op host","selected":false,"children":[]},{"value":"10517","label":"Co-op client","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Details of the problem you are having. Provide your hardware information if you encountered a crash.","descriptionHtml":"<p>Details of the problem you are having. Provide your hardware information if you encountered a crash.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10392","fieldConfigId":"10730","label":"Reproduction steps","description":"If known, provide steps to reproduce your problem.","descriptionHtml":"<p>If known, provide steps to reproduce your problem.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Please attach your saved folder ([instructions|https://donkeycrew.atlassian.net/servicedesk/customer/portal/5/article/3398959111]). Screenshots/videos can be helpful too.","descriptionHtml":"<p>Please attach your saved folder (<a href=\"https://donkeycrew.atlassian.net/servicedesk/customer/portal/5/article/3398959111\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">instructions</a>). Screenshots/videos can be helpful too.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/39","calendarParams":{"firstDay":0,"date":"2025-06-24T06:10:51+0800","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"48852f71-6a96-3a9b-bc09-b2a126314b56","appLinkName":"","appLinkUrl":"","spaceKey":"BWSD","spaceName":"Bellwright","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BWSD","serviceDeskId":5,"kbLinkDomainURLs":["https://donkeycrew.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzU2YTQ3My1iZmYzLTQ1MGMtYjdhYS03ODEzZmY4NDBmOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzQ4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3MTc4NTEsIm5iZiI6MTc1MDcxNjY1MX0.bn98YaisnvozkwZ1o1k1B-yNgGw2CdU-jiPncu4dVH0","targetCollection":"upload-project-10348","endpointUrl":"https://api.media.atlassian.com","clientId":"fc56a473-bff3-450c-b7aa-7813ff840f8f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}